Shipping
Policy
Legal Disclaimer
The clarifications and information provided on this page serve only a general, non-specific purpose regarding how to draft your own Shipping Policy documents. You should not rely on this article for legal guidance or recommendations on what you should actually do, as we cannot know in advance the specific shipping policies you wish to establish between your company and your customers and visitors. We recommend seeking legal advice if you need assistance understanding and creating your own Shipping Policy.
Shipping Policy – Key Concepts
That said, a Shipping Policy is a legally binding document designed to define the legal relationship between you and your customers. It serves as the legal framework for outlining your obligations to your customers, as well as for clarifying various potential scenarios and the corresponding course of action for each.
A shipping policy is a best practice that benefits both you and your customers. Your customers benefit from knowing what to expect from your service, while you benefit because people may be more likely to make a purchase when there is a clear shipping policy, as it eliminates uncertainty regarding shipping timeframes or processes.
What to Include in the Shipping Policy?
In general terms, the Shipping Policy typically covers the following matters: order processing times; shipping costs; various domestic and international shipping options; potential service disruptions; and much more.